Order Status OnLine

Registered users

Registered Users are provided with robust order detail and reporting capabilities.

Already registered? Click Sign in below to provide your IBM ID and Password.

Not currently registered?
See the instructions to the right.

Guest users

Get the status of a specific hardware or software product order or set of orders.

* - Both fields required

Register now and have access to robust order detail and reporting capabilities; it's easy and it's free.

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Helpful information

Registered users: if you already have an IBM ID and password, however, you do not have access to Order Status OnLine (OSOL), click "Request access to Order Status OnLine" above; if you do not have an IBM ID and password, click "Register" to begin.

Guest users: Orders presented to a guest user are limited to those placed in the country indicated by your preferences selected in ibm.com. To change the country setting, please click the country indicated in the top right corner of this page and choose the correct one for the desired records.

Click the "View our demo" link to take a tour of OSOL to understand the benefits of becoming a registered user.

To perform your guest search, we require two pieces of information. This is to protect your data privacy and ensure only you can see your orders. Here are definitions and suggestions to assist with providing valid search criteria:

INAC codes, enterprise numbers and company numbers provide a hierarchical view to IBM of you or your company. They bring together individual customer numbers that represent each of your specific locations to provide a higher view of your business. You may have this information on documents from prior transactions with IBM. If not, your IBM Customer Support contact can assist you. This information is provided via the "We're here to help Contact options" link in the right hand navigation area. Using the high level INAC or enterprise number for all queries is recommended as it can be difficult to know the exact customer number used on each transaction. Also, noting how your customer reference/purchase order number is input on one record can help with knowing how to query future records. The Frequently asked questions (FAQs) link on the left hand navigation bar or within the "We're here to help" box are available to assist you as well.

To become a registered user and experience the expanded functionality of OSOL, have your IBM ID and Password ready and click "Request access to Order Status OnLine" above. If you need to obtain an IBM ID and Password, click "Register" .

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